- Tony Quin
Most marketers are well into planning their 2014 budgets–an arduous process that runs the gauntlet of budget approvals. And even though it’s invariably about the numbers, at some point you know someone will be asking you, “What did you accomplish?”
With that in mind, here are a few questions to ask yourself about your 2014 marketing plan to ensure you have a great story to tell this time next year.
1. Does Your Plan Reflect The Way Your Target Audience Engages With Media?
You would be surprised by how many marketing plans still start with traditional media and then add digital. That doesn’t mirror the importance of digital media to your consumers, which is why it’s time for a digital-first plan. That doesn’t mean you cut out traditional marketing–it just means you start with digital at the center of your plan. Consumers form their buying decisions through digital influences so much that to approach consumers in any other way is foolhardy.
2. Have You Done Your Strategic Homework?
The path to purchase is now so complex that you have to map it as the Consumer Decision Journey. This is a channel-agnostic process, which maps the journey for each of your target audience segments so you can see where the critical interaction points are. When combined with other audience research and competitive analysis, you get an accurate picture of when and where it’s most effective to influence your prospects.
3. Do You Have A Content Plan?
How you communicate with prospects when they are exploring your category is different than when they are evaluating options. So whether it’s the copy in an ad or a video on your Web site, you have to know exactly what to say to each audience segment, at every stage in the journey. The only way to know for sure is by doing the work of a content strategy, which acts as the messaging guide for all of your communications.
4. Does Your Plan Prioritize Owned, Earned, And Paid Media Intelligently?
The good news is many opportunities for exposure exist today that do not require you to buy media. This exposure saves you money, but has more influence on consumers than paid advertising. Therefore, your plan should start with owned and earned media before jumping to paid media. If your agency suggests otherwise, then it’s probably making money by spending yours.
5. Do You Have An Integrated Measurement Plan?
Marketers have correctly come to expect detailed metrics and analytics for everything they do. This not only allows you to optimize as you go, but also to measure your performance against goals and plan ahead. In order to really get the value of all this data, you need to plan with clear goals and KPIs, an integrated view of data from all media (both digital and traditional), and a really good analyst to tell you what it all means.
6. Is Your Digital Infrastructure In Place?
The basic idea of an integrated marketing plan is to tie together your marketing touch points into one unified system across all forms of media. This requires some basic pieces of digital infrastructure, which you can’t do without.
This includes probably the most important piece: a mobile-friendly Web site. According to Nielsen, consumers trust brand Web sites more than any other marketing, so your Web site has to be designed for mobile devices.
But technology is not enough.
The Web site is where you must cultivate that trust and convert general interest into sales. This requires state-of-the-art strategy and user experience design. Remember, it’s up to your site to convert interest into action, so make sure yours is best-in-class. Other areas that are often part of digital marketing infrastructure are your social presence across social touch points, search engine optimization (SEO), and search engine marketing (SEM), email, ratings and reviews, mobile Web sites or apps, and marketing automation.
7. Is Content A Priority?
Perhaps the biggest problem with most plans is a lack of focus on content. The word “content,” of course, is a catch-all that includes everything from banner ads and TV spots to videos and interactive tools. All of your planning, media, and infrastructure are there to deliver content. That’s because content is the part of the equation that influences the consumer.
Brands that commit to creating an ongoing stream of high quality, original, compelling content in all forms win hearts and minds. Brands that don’t, regardless of the rest of their marketing investment, cannot win.