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  • 05.15.17

When it comes to Millennials, Financial Education is a Requirement not a Differentiator

We’ve read the articles imploring banks and credit unions to provide guidance to Millennials who are looking for help navigating complicated first steps into owning their finances. And nearly every financial institution has jumped on the bandwagon of marketing financial education. Just look at these leading banks:

The problem with this trend is that it assumes that if the FI provides the education, Millennials will find what they need and choose them. Financial education has become the marketing and the customer service, and in some cases, another product. This approach couldn’t be more wrong.

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  • 05.01.17

Why are they called wireframes?: An etymology

As a UXer, I’m used to fielding the question, “What’s user experience?” To describe my job, I don’t say, “I conduct research with end users and then design wireframes.” Well, I used to, but I got enough head tilts accompanied by a, “Huh?” that I changed my answer. Now I say “I design website blueprints” or “I figure out how the information on the page is organized,” because “wireframes” isn’t a user-friendly word.

Where did “wireframes” even come from? The term started here, actually: Continue Reading

  • 04.26.17

Ad Math: How to Calculate Your Net Promoter Score (NPS)

In this Ad Math video, we discuss how to calculate your Net Promoter Score.

Created by Bain & Company, the Net Promoter Score (NPS), is used as a quick and simple way to measure customer satisfaction. Your NPS score is based on one question, asked on a 0-10 scale (with 10 being ‘very likely’): How likely is it that you would recommend our brand/product/service to a friend or colleague?

Responses to this question are then grouped into three categories: Continue Reading

Marketing to Mobile Shoppers [Infographic]

Traditional retail, and how brands connect with consumers, continues to evolve as studies show a steady increase of mobile shoppers, specifically those who are using their smartphones while shopping inside of brick and mortar retail locations.

These trends are only going to deepen as younger generations continue to take on a greater role as buyers (see our post on 9 tips for marketing to Millennials)

We’ve pulled together an infographic highlighting some of the most interesting stats about this evolution: Continue Reading

  • 04.19.17

Ad Math: What is Churn Rate?

In marketing, we spend a lot of time trying to attract new customers, but it’s also important to know how many customers you may be losing. So, in this video, we’re going to discuss how to figure out your churn rate.

Unfortunately, not all customers are loyal. Sometimes, no matter how hard you try, some customers decide to move on to another company and its products (see our post on the value of email subscribers)Knowing how many customers you lose to the competition vs. how many you retain will help inform your marketing strategy and may even guide your product strategy. Continue Reading

Return on Investment: Content and Social Media

Demonstrating a return on investment for your marketing has always been an important, yet tricky thing to do. In fact, that’s why we started our Ad Math video series.

Further evidence of the return on investment challenge comes from some new research by TrackMaven, which claims that while most marketers feel that it’s getting easier to prove the impact of their marketing, just over 25% of them feel capable of their ability to prove the value of their marketing.

Return on Investment | Challenges | ROI | IQ Agency Continue Reading

  • 04.12.17

Ad Math: Calculating Your Value to Volume Ratio

In this video, we’ll look at Value to Volume Ratios (VVR), which can help determine how efficient your marketing efforts are compared to the competition. In a previous video, we discussed how to calculate market share and how that number indicates the percentage of business their company or product category has when compared to its competitors.

The value to volume ratio measures your estimated share of total market gross profits, either for the company overall or a specific product, compared to your share of the total dollar volume sold in your market or the product category. Continue Reading

9 Tips for Marketing to Millennials

Every generation requires a shift in how brands target and research their audience. However, none more so than the Millennial generation. Millennials, which include more than 79 million people between the ages of 21 and 38, are now the largest generational segment in the United States. Their purchasing power, ability to influence their peers and reliance on technology makes them an important generation to consider when marketing your brand and products.

Dr. Evil | Millennials | IQ Agency Continue Reading

  • 04.05.17

Ad Math: Calculating Promotion Profit

Many of our clients run promotions throughout the year to jumpstart sales during key periods. The hope is that, beyond short terms sales, these new customers become long-term customers.

However, the bad thing about promotions is that while sales may spike in the short-term, your profit margin will decrease. Additionally, depending on how frequently you run promotions, you may be training customers to wait until there’s a discount – which is a hard trap to climb back out of.

So because of all this, it’s important to understand the profit that results from your promotions. Continue Reading

Did Chase Just Prove Programmatic Media Wrong?

JPMorgan Chase spends about $290.7 million in media, so it’s not surprising that they had ads running across the entire interwebs (technical term). In fact, using programmatic media buys, ads for Chase were appearing on about 400,000 websites a month.

However, with the increased frequency in fake news sites and offensive content across YouTube and other popular channels, advertisers like Chase are rethinking their approach to large media buys.

NY Times | |Chase Programmatic Media |Chase Had Ads on 400,000 Sites. Then on Just 5,000. Same Results. | IQ Agency

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